Serco North America – Programmer & IT

Worked for contractors SI International, Serco Inc, and Base One Inc at Citizenship and Immigration Services in Lee’s Summit, Missouri.


Programmer Analyst

50% Microsoft Access database program creation and expansions. Was part of a 7-person team that designed, coded, and maintained all of the Access database programs used by 1000+ government contractors and their supervisors at our location. Used Visual Basic and SQL coding languages. Designed and coded data entry forms and reports. Updated code in programs when we upgraded to new versions of Access.

50% Daily ran exports on government data which I then imported into the tables that powered the Access database programs we built. Ran SQL scripts against government database tables and our own tables to find applications that met criteria necessary to be moved on the next step in the immigration process.


IT Help Desk
Worked for contractor SI International, at Citizenship and Immigration Services in Lee’s Summit, Missouri. SI International was acquired by Serco Inc in late December 2008.

Resolved contractor hardware and software issues. Coordinated with USCIS government help desks. Created a master plan for moving several hundred employees and their department-specific equipment and software to a new wing of the building.




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